Zenzo KnowledgeEarly access

Answers from your documents. With the receipts.

Zenzo Knowledge brings documents, wikis and tickets into one governed knowledge layer. Ask in plain English, and every answer cites the exact source and version, or says so when the evidence isn’t there.

Request early access See how it works
  • Citations to the exact source
  • Permission-aware retrieval
  • No other Zenzo product needed

Answers you can check

Every answer citedPermissions checked before searchVersion-locked citationsDeclines when evidence is weak
Before and after

Same policy.
Two versions or one answer.

The answer usually exists somewhere, often more than once. Here’s the same refund question before and after Zenzo Knowledge.

Without Zenzo2 versions
Refund_Policy_v2.pdf
Refund window
14 days
Found by keyword search
Shared drive · uploaded 2024
Refund Policy v3
Refund window
30 days
Found in the wiki
Finance wiki · updated 12 days ago
Support agent Tue 10:02 AM

“Which one is current? A customer is waiting.”

Asked 4 people · answered the next day
  • Knowledge is scattered. Policies in one wiki, old copies on shared drives.
  • Search finds files, not answers. Twenty results, and someone still has to read them all.
  • Generic AI makes things up. No sources, and no idea which version is current.
With Zenzo Knowledge1 cited answer
Zenzo KnowledgeStrong evidence
What’s our refund window for annual plans?
Answer
30 days from purchase or renewal
Refund Policy v3 · Section 4.2 · current version Refund_Policy_v2.pdf · superseded, not used
Asked by Support agent · cited answer shared with the customer
  • Only the current version. Superseded copies are recognised and left out.
  • Cited to the exact section. Anyone can check the passage behind the answer.
  • It won’t guess. Weak evidence means a question back, not a made-up answer.
How it works

From question
to a cited answer.

Follow one question through Zenzo Knowledge. The AI only interprets the evidence you’re allowed to see.

Ask
What is our refund window for annual plans?
Parental leave policyIncident escalation process
Answer

Annual plans can be refunded in full within 30 days of purchase or renewal.

  1. 1Refund Policy v3 · Section 4.2Finance policies · Owner: Finance Ops
  2. 2Service Level Agreement v7 · page 5Legal space · version-locked
Answer posted in #finance-help on Slack

You get a grounded answer, cited to the exact document and version.

Capabilities

Enterprise search
that shows its sources.

Built for knowledge that changes, conflicts and needs to stay private.

Version-locked citations

Every answer links to the document, version, page or section, with a preview of the exact passage.

Hybrid search

Semantic and keyword retrieval combined and reranked, with metadata filters to narrow results.

Compliance lead“Only answer from the policy.”

Evidence gate

When the evidence is weak, Zenzo asks a clarifying question or declines, instead of guessing.

HR lead“Keep salary bands HR-only.”

Knowledge spaces

Group content into spaces with their own read and write access, enforced before anything is retrieved.

Source authority

Rank official policy above informal notes, so trusted sources win when evidence competes.

Sales rep“Do we support EU data residency?”

Everywhere you work

Trusted answers in Slack and Microsoft Teams, an embeddable ask-only widget, shareable links and developer APIs, with the same permissions and citations.

Knowledge manager“Which policies are out of date?”

Knowledge health

Owners, review cycles and freshness checks, plus duplicate and conflict detection, so answers stay current. Old citations stay viewable after a document is archived.

Use cases

Trusted answers
for every team.

Wherever people ask the same questions again and again, Zenzo Knowledge answers with sources. See all 10 teams

HR & People teams ask

“How many days of parental leave do we offer?”

  • Answers from the handbook, cited to the exact section
  • Salary and personal documents kept to HR spaces
  • Fewer repeat questions in the HR inbox
Knowledge from
ConfluencePDF, HTML & MarkdownWord (DOCX)Slack

16 weeks of paid leave for primary carers.

Employee Handbook v6 · Section 3.1
See People use cases
HR & People
Support teams ask

“How do I reset SSO for a customer?”

  • Procedures from wikis and tickets, with the latest version
  • Outdated runbooks flagged before they cause mistakes
  • Answers in the tools agents already use
Knowledge from
ConfluenceJiraMediaWikiMicrosoft Teams

Reset it in Admin → Security → Identity provider.

SSO Runbook v4 · step 2
See Success use cases
Support
Sales teams ask

“Do we support data residency in the EU?”

  • Approved answers from security and product documentation
  • Security questionnaires answered faster
  • Citations reviewers can check
Knowledge from
ConfluencePDF, HTML & MarkdownWord (DOCX)Slack

Yes, EU data residency on Enterprise plans.

Data Residency FAQ v4 · Section 2
See Sales use cases
Sales
IT & Operations teams ask

“What is the incident escalation process?”

  • Runbooks and policies, permission-aware by space
  • Conflicting versions detected and flagged
  • Ask-only widget in your internal portal
Knowledge from
ConfluenceJiraMediaWikiPowerPoint (PPTX)

Page the on-call lead, then open a Sev-1 in Jira.

Incident Runbook v9 · Section 1
See Operations use cases
IT & Operations
HR & People

“How many days of parental leave do we offer?”

16 weeks of paid leave for primary carers.

Employee Handbook v6 · Section 3.1
See People use cases
Support

“How do I reset SSO for a customer?”

Reset it in Admin → Security → Identity provider.

SSO Runbook v4 · step 2
See Success use cases
Sales

“Do we support data residency in the EU?”

Yes, EU data residency on Enterprise plans.

Data Residency FAQ v4 · Section 2
See Sales use cases
IT & Operations

“What is the incident escalation process?”

Page the on-call lead, then open a Sev-1 in Jira.

Incident Runbook v9 · Section 1
See Operations use cases
Sources and channels

Bring your knowledge.
Answer where you work.

Upload documents or connect your wikis and ticketing tools. Then answer questions in Zenzo, in chat, or inside your own apps.

Bring knowledge from
  • Confluence
  • Jira
  • MediaWiki
  • Upload files
Understands
  • PDF, HTML & Markdown
  • Word (DOCX)
  • PowerPoint (PPTX)
  • Excel (XLSX)
  • Scanned images (OCR)
Answer in
  • Slack
  • Microsoft Teams
  • Embeddable widget
  • Shareable answer links
  • Developer APIs
Choose your AI model
Ollama (local)OpenAIAzure OpenAIOpenAI-compatibleAnthropic Claude
Files and wikis · Permission-aware retrieval · Don’t see your source?Request a source
Security

Permissions before
retrieval. Always.

Access is checked before content is searched, so the AI never sees what the user can’t.

Authorization before retrieval

Organization and knowledge-space permissions filter the search itself, not just the results, so the AI never sees what the user can’t.

Retrieval debugger

Admins can see why a passage was retrieved, ranked or excluded, so every answer can be explained.

Row-level security

Per-role and per-user filters are applied to every query automatically, so people only see their own data.

Tamper-proof audit trail

Every action is logged with personal data scrubbed and a cryptographic signature that proves it hasn’t been altered.

Single sign-on

Sign in with Google, Microsoft, Okta or any OIDC provider, with SCIM to add and remove users automatically.

Your model, your keys

Bring your own API key, choose OpenAI, Azure OpenAI or Anthropic, or run local models with Ollama.

Read-only connections Data isolated per organization Rate limiting on every endpoint
FAQ

Questions about
Zenzo Knowledge.

Still deciding? We’re happy to walk through your own data and questions. Talk to us

Do I need other Zenzo products to use Zenzo Knowledge?

No. Zenzo Knowledge is a standalone product and works without Zenzo Analyst, Zenzo Brain or any other Zenzo product.

How is Zenzo Knowledge different from Glean or ChatGPT?

ChatGPT answers from general training data and can’t see who is allowed to read what. Enterprise search tools such as Glean search your company content. Zenzo Knowledge checks each person’s access before it searches, cites the exact document version behind every answer, and declines when the evidence is weak instead of guessing. See the detailed comparisons: Zenzo vs Glean and Zenzo vs ChatGPT.

Which file types and sources are supported?

PDF, Word, PowerPoint, Excel, CSV, HTML, text and Markdown files, plus connectors for Confluence, Jira and MediaWiki. Scanned content is handled with OCR where configured.

What happens when it doesn’t know the answer?

It doesn’t guess. When evidence is weak it asks a clarifying question, and when there is no support it says so instead of inventing an answer.

How are permissions handled?

Organization and knowledge-space permissions are applied before retrieval, so content a user can’t access is never searched or shown to the AI model.

Can we use our own AI model?

Yes. Organizations can configure their model, bring their own API key, or point to a custom OpenAI-compatible endpoint.

Can people ask questions in Slack or Teams?

Yes. Slack and Microsoft Teams integrations are supported, along with an embeddable widget and shareable answer links.

What’s available today, and what’s coming next?

Zenzo Knowledge is in early access, with document ingestion and OCR, hybrid search with cited answers, knowledge spaces and permissions, freshness and source authority, duplicate and conflict signals, and Slack, Teams, widget and API access. A knowledge quality score, ownership and certification, and a knowledge-gap workflow are planned next. Capabilities depend on deployment and integration setup.

Early access

Put your knowledge
to work.

Join early access and get cited answers from your own documents.

Request early access Explore Zenzo Analyst
  • Upload your own documents
  • Connect Confluence or Jira
  • Answer in Slack or Teams

Check out the plans that fit your team or organization.

See Pricing