Zenzo AnalystAsk what Customer Success asks every week
A health score is only useful if you can see what’s inside it.
Zenzo for Customer Success & Support
See churn coming while there’s still time.
The signs of a lost account are usually spread across tickets, usage and invoices. Zenzo reads them together and tells account teams which customers need attention, and what the evidence says.
- Read-only connections
- Sensitive data hidden before AI sees it
- 30+ connectors
Connects to the tools Customer Success teams already use
Zendesk
Microsoft Teams
Intercom
Salesforce
HubSpot
Chargebee
Stripe
PostgreSQL
Jira
SlackBefore and after
Health scores
with reasons attached.
Less time assembling the story, more time with the customer.
TodayManual work
CS lead · the usual way- Account healthA score in a spreadsheet nobody can explain.
- Renewal prepHours pulling usage and tickets before each call.
- EscalationsDiscovered when the customer emails your CEO.
- Repeat questionsSearching old tickets and wikis for the answer.
With ZenzoEvidence attached
CS lead · with Zenzo- Account healthA score with the signals behind it, account by account.
- Renewal prepA ready summary of what the account used and raised.
- EscalationsFlagged when ticket patterns change.
- Repeat questionsCited answers from your own documentation.
How it works
From question
to answer you can check.
Follow one Customer Success question through Zenzo, from the moment it’s asked to the evidence behind the answer.
Ask
Are high-value accounts waiting longer for replies?
Which customers keep reopening the same issue?Which bugs are blocking the most revenue?
Answer
Are high-value accounts waiting longer for replies?
First-response time by account tier, this month against last.
Answered with Zenzo Analyst · from Zendesk and Salesforce
Evidence attached · sources and query shown
You get a plain-English answer with the evidence attached.
Questions with proof
Account questions,
answered from every system.
A health score is only useful if you can see what’s inside it.
Are high-value accounts waiting longer for replies?
First-response time by account tier, this month against last.
Which bugs are blocking the most revenue?
Open Jira issues linked to tickets, weighted by the revenue of the accounts affected.
Tell the owner when an account’s usage drops by a third.
A plain-English alert rule that posts to the account’s Slack channel.
What’s our documented fix for this error?
The resolution steps from your help centre or runbook, cited to the exact section.
A health view the whole team agrees on
Answered with Zenzo BI from PostgreSQL, Zendesk and Chargebee, with the evidence attached.
Decision rhythm
Every renewal has
a run-up. Watch it.
Accounts rarely leave without warning. Zenzo checks for the warnings at the points where you can still act.
- Every morning
Did any key account have a bad day yesterday?
Zenzo deliversA short list of accounts with ticket spikes, failed payments or a sharp usage drop.
- Weekly 1:1s
Which of my accounts should I call this week?
Zenzo deliversEach owner’s book ranked by risk, with the reason behind every score.
- 90 days to renewal
What has this account actually used since they signed?
Zenzo deliversAdoption by feature against what they bought, ready for the renewal conversation.
- Quarterly review
Why did customers leave this quarter?
Zenzo deliversChurned accounts grouped by shared signals, with the tickets and usage behind each group.
Where each product fits
Start with Analyst.
Add the rest as you grow.
Zenzo products are built to work together on one platform, so each step builds on the one before it.
Live
Zenzo Analyst
Join usage, tickets and billing to explain account risk.
Start hereEarly access
Zenzo BI
Account health dashboards by segment and owner.
Learn moreEarly access
Zenzo Knowledge
Cited answers from help articles, runbooks and past resolutions.
Learn moreComing soon
Zenzo Brain
Planned: connecting account signals with product and revenue context.
Learn moreGuardrails
Switched on
from the first question.
The controls Customer Success teams ask about first, applied to every query and every answer.
Privacy firewall
Only masked schema metadata is sent to the AI model. Sensitive data hidden before AI sees it.
Column-level masking
Give each role full, masked or no access per table, and redact, hash or partially mask sensitive columns.
Row-level security
Per-role and per-user filters are applied to every query automatically, so people only see their own data.
Tamper-proof audit trail
Every action is logged with personal data scrubbed and a cryptographic signature that proves it hasn’t been altered.
Single sign-on
Sign in with Google, Microsoft, Okta or any OIDC provider, with SCIM to add and remove users automatically.
Your model, your keys
Bring your own API key, choose OpenAI, Azure OpenAI or Anthropic, or run local models with Ollama.
Owners see their accountsCustomer content protectedAlerts with cooldowns
Explore more
Questions rarely stop
at one team.
These pages pick up where this one ends.
By department
By industry
FAQ
Questions from
Customer Success teams.
Still deciding? We’re happy to walk through your own data and questions.
Which support tools connect?
Zendesk, Freshdesk and Intercom, alongside your CRM, billing tools and product database.
Does Zenzo calculate a health score for us?
It can build one from the signals you choose and shows how each account’s score was reached. The definition stays yours.
Can Zenzo answer our customers directly?
Zenzo Knowledge (early access) includes an embeddable answer widget that works from your documentation. Zenzo Analyst is for your internal teams.
Where do alerts go?
Slack, Microsoft Teams, email, or a webhook into the tool your team already uses.
Get started
Bring your Customer Success
questions.
Connect a source, ask what your team asks every week, and check the evidence behind every answer.
Read-only connections · Sensitive data hidden before AI sees it · 30+ connectorsCheck out the plans that fit your team or organization.
See Pricing