Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ZenzoLabs website at zenzolabs.com and the ZenzoLabs AI-powered analytics platform ("Service"). By creating an account, clicking "I accept", or using the Service, you agree to these Terms. If you are entering into them on behalf of a company you confirm you have authority to bind it.

1. Definitions

• "ZenzoLabs", "we", "us" — ZenzoLabs, the provider of the Service.
• "Customer", "you" — the individual or entity using the Service.
• "Customer Data" — data you upload, connect, or otherwise submit to the Service.
• "Order" — the online sign-up, order form, or commercial agreement that activates a paid plan.

2. The Service

The Service lets you connect data sources, ask natural-language questions, build dashboards, generate reports, and run AI agents. Free tiers and paid tiers are described on the Pricing page. We may modify the Service from time to time; material breaking changes will be announced at least 30 days in advance to active customers.

3. Your account

• You are responsible for keeping your credentials confidential and for activity under your account.
• You must be at least 16 years old.
• You must provide accurate registration information.

4. Customer Data & ownership

You retain all rights, title and interest in Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, process and transmit Customer Data solely as needed to provide the Service to you. We will not access Customer Data except to provide the Service, prevent or address technical or security issues, comply with law, or with your express permission. We do not use Customer Data to train AI models.

5. Acceptable use

You must comply with our Acceptable Use Policy. In particular you must not: (a) reverse engineer the Service; (b) use it to violate any law or third-party right; (c) attempt to disrupt or compromise the Service; (d) upload malware; (e) use it to build a competing product.

6. Third-party services

The Service can connect to third-party platforms (e.g. Salesforce, HubSpot, Google, Meta) and can route prompts to third-party large language model providers. Your use of those third-party services is governed by their own terms. We are not responsible for their availability or content.

7. Fees, billing and taxes

Paid plans are billed in advance on a monthly or annual basis as set out in your Order. Fees are exclusive of VAT and other applicable taxes, which you are responsible for. Late payments accrue interest under the UK Late Payment of Commercial Debts (Interest) Act 1998. Free-tier usage may be subject to fair-use limits.

8. Term, suspension and termination

These Terms run for the period in your Order (or month-to-month for self-serve plans). Either party may terminate for material breach not cured within 30 days. We may suspend the Service immediately for AUP violations, non-payment, or risk to the platform. On termination, you may export Customer Data for 30 days, after which we will delete it (see Data Deletion).

9. Warranties & disclaimers

We will provide the Service with reasonable skill and care. The Service is otherwise provided "as is" and, to the maximum extent permitted by law, all other warranties (including merchantability and fitness for a particular purpose) are excluded. AI outputs may be inaccurate; you are responsible for reviewing them before relying on them for material decisions. Nothing in these Terms limits liability that cannot be limited under English law (including liability for death or personal injury caused by negligence, or for fraud).

10. Limitation of liability

Subject to clause 9, neither party's total aggregate liability arising out of or in connection with these Terms shall exceed the fees paid or payable by Customer in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect, special, consequential, or loss-of-profit damages.

11. Indemnity

Each party will indemnify the other against third-party claims arising from its breach of these Terms.

12. Confidentiality

Each party will protect the other's Confidential Information with the same care it uses for its own (and no less than reasonable care) and use it only for purposes of these Terms.

13. Data protection

If we process personal data on your behalf, the Data Processing Agreement applies and is incorporated into these Terms by reference.

14. Changes to these Terms

We may amend these Terms. Material changes will be notified by email and/or in-product at least 30 days in advance. Continued use of the Service after the effective date constitutes acceptance.

15. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court.

16. Notices

Legal notices must be sent to legal@zenzolabs.com. We will notify you by the email on your account.

17. Miscellaneous

These Terms (with the Order, DPA, AUP and Privacy Notice) are the entire agreement between the parties. If any provision is held unenforceable, the rest remains in effect. Neither party may assign without the other's consent, except in a corporate reorganisation or sale of substantially all assets.