Grievance Officer

In compliance with Indian law, ZenzoLabs publishes the following Grievance Officer contact details. Any Data Principal or user may raise a grievance regarding the processing of their personal data, alleged breaches of these terms, or any other matter under Indian information-technology law.

Grievance Officer details

What you can raise with the Grievance Officer

• Questions or complaints about how ZenzoLabs processes your personal data under the DPDP Act 2023.
• Requests to exercise your rights under DPDP Sections 11–14 (access, correction, erasure, nomination, grievance redressal).
• Notice of suspected unauthorised access, breach, or misuse of your personal data.
• Complaints about content or conduct on the Service that you believe violates Indian law.
• Requests for clarification of our Privacy Notice, India Privacy Notice, Terms, or Acceptable Use Policy.

What to include in your grievance

To help us respond promptly, please include:

• Your full name and registered email address (and account identifier, if any).
• A clear description of the grievance, with dates and any supporting evidence.
• The remedy you are seeking.
• Where you are writing on behalf of another person, proof of authorisation.

Service levels

• Acknowledgement: within 48 hours of receipt.
• Substantive response / resolution: within 15 days of receipt under IT Rules 2011, or within the period prescribed by the DPDP Rules (currently 30 days) — whichever is shorter.
• If we need more time we will tell you why and give a revised date.

Escalation

If you are not satisfied with the Grievance Officer's response you may:

• Lodge a complaint with the Data Protection Board of India constituted under DPDP Section 18 (portal opening per MeitY notifications);
• For cybercrime matters, report to cybercrime.gov.in — cybercrime.gov.in — or call the National Cybercrime Helpline 1930;
• For computer-security-incident matters, report to CERT-In at incident@cert-in.org.in.