Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs use of the ZenzoLabs Service and is incorporated into the Terms of Service. By using the Service you agree not to engage in the activities described below. Breach of this AUP is a material breach of the Terms and may result in suspension or termination of your account.

1. Prohibited content

You will not use the Service to upload, store, process, transmit, or generate content that:

• Is unlawful, defamatory, obscene, harassing, or infringes third-party rights (IP, privacy, publicity).
• Sexually exploits minors in any way (CSAM is reported to authorities immediately).
• Promotes terrorism, violent extremism, or incitement to violence.
• Contains malware, exploit code, or other harmful payloads.
• Includes special-category personal data (UK GDPR Art. 9) unless you have a lawful basis and you have notified us in writing.

2. Prohibited behaviour

You will not, and will not permit any user to:

• Probe, scan, or test the vulnerability of the Service, or breach security or authentication, except via our responsible-disclosure process.
• Interfere with or disrupt service to any user, host, or network (e.g. via denial-of-service, flooding, mailbombing).
• Reverse engineer, decompile, or disassemble any part of the Service.
• Build a competing product or service using the Service.
• Use the Service to send unsolicited bulk messages, spam, or phishing.
• Circumvent rate limits or usage quotas.
• Misrepresent your identity or affiliation.
• Use automated means to scrape or harvest data from the Service in violation of these rules.

3. AI-specific rules

The Service uses third-party large language models. You will not use it to:

• Generate content that violates the AUPs of the underlying providers (OpenAI, Anthropic, xAI, Google).
• Make automated decisions producing legal or similarly significant effects on individuals without a documented human-in-the-loop process (UK GDPR Art. 22).
• Generate disinformation or impersonate real people without consent.
• Bypass model safety controls.

4. Sensitive deployment scenarios

The Service is general-purpose business analytics. It is not intended for, and must not be used as the sole basis for, decisions in: medical diagnosis, legal advice, autonomous vehicle control, life-critical safety systems, or weapons systems. Use in regulated sectors (financial advice, recruitment, credit scoring, education grading) requires you to ensure compliance with the applicable regulator and the EU AI Act.

5. Reporting abuse

Report suspected violations to abuse@zenzolabs.com. We investigate every report.

6. Enforcement

We may suspend or terminate access without notice for serious or repeated violations. Where lawful and practical, we will give notice and an opportunity to remedy.