Zenzo for Marketplaces & Platforms

Two sides of the market, one view of its health.

Marketplaces have to keep buyers and sellers happy at the same time, and the signals sit in different systems. Zenzo answers questions across both sides, from liquidity to payouts, with the evidence shown.

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  • Read-only connections
  • Sensitive data hidden before AI sees it
  • 30+ connectors

Connects to the systems used in Marketplaces

PostgreSQLMongoDBClickHouseBigQueryStripeRazorpayCashfreeZendeskIntercomSlack
Where the numbers disagree

Where marketplace numbers
pull apart.

Two-sided businesses double the ways a number can be counted.

TodayNumbers disagree
Marketplace lead · what they see today
  • GMV vs net revenueCancellations, refunds and incentives come off at different times.
  • Active sellersListed, live and transacting sellers are three different counts.
  • PayoutsPayout schedules, holds and reversals vary by seller.
  • Buyer retentionGuest and logged-in orders split one buyer into many.
With ZenzoExplained, with sources
Marketplace lead · with Zenzo
  • GMV vs net revenueGMV, refunds, incentives and take rate as separate lines.
  • Active sellersThe definition used, stated with each count.
  • PayoutsPayouts matched to orders, with holds itemized.
  • Buyer retentionThe matching rule used, shown with the figure.
How it works

From question
to answer you can check.

Follow one Marketplaces question through Zenzo, from the moment it’s asked to the evidence behind the answer.

Ask
Where do disputes cluster?
Which sellers create repeat buyers?Are incentives creating supply that lasts?
Answer

Where do disputes cluster?

Disputes by category, seller tenure and order value.

Answered with Zenzo Analyst · from Zendesk and MongoDB
Evidence attached · sources and query shown

You get a plain-English answer with the evidence attached.

Questions with proof

Marketplace questions,
answered on both sides.

Buyer behavior and seller behavior, joined in a single answer.

Ask what Marketplaces asks every week

Buyer behavior and seller behavior, joined in a single answer.

Are incentives creating supply that lasts?

Seller activity after incentive periods end, against sellers who received none.

Where do disputes cluster?

Disputes by category, seller tenure and order value.

Tell us when cancellations spike in any city.

Change-point alerts on cancellation rates, with the categories involved.

What does the seller agreement say about payout holds?

The clause quoted from the current agreement.

A liquidity view by city and category

Answered with Zenzo BI from PostgreSQL and ClickHouse, with the evidence attached.

Decision rhythm

Balance supply and demand
before it tips.

A marketplace can look healthy overall while one city or category quietly fails. Zenzo watches at that level.

  1. Hourly
    Is any market running short of supply?

    Zenzo deliversSearch-to-order rates by city and category, flagged when they drop.

  2. Daily
    Did every seller payout go out correctly?

    Zenzo deliversPayouts matched to completed orders, fees and refunds, with exceptions listed.

  3. Weekly
    Which sellers are at risk of leaving?

    Zenzo deliversSellers with falling orders, rising cancellations or open disputes.

  4. Monthly
    Is take rate holding as we grow?

    Zenzo deliversTake rate by category and cohort, with discounts and incentives shown.

Where each product fits

Start with Analyst.
Add the rest as you grow.

Zenzo products are built to work together on one platform, so each step builds on the one before it.

Live

Zenzo Analyst

Liquidity, seller and payout questions across event, order and payment data.

Start here
Early access

Zenzo BI

City and category dashboards for marketplace teams.

Learn more
Early access

Zenzo Knowledge

Seller agreements, policies and operating guides answered with citations.

Learn more
Coming soon

Zenzo Brain

Planned: connecting buyer, seller and operations signals.

Learn more
Guardrails

Switched on
from the first question.

The controls Marketplaces teams ask about first, applied to every query and every answer.

Privacy firewall

Only masked schema metadata is sent to the AI model. Sensitive data hidden before AI sees it.

Column-level masking

Give each role full, masked or no access per table, and redact, hash or partially mask sensitive columns.

Row-level security

Per-role and per-user filters are applied to every query automatically, so people only see their own data.

Tamper-proof audit trail

Every action is logged with personal data scrubbed and a cryptographic signature that proves it hasn’t been altered.

Single sign-on

Sign in with Google, Microsoft, Okta or any OIDC provider, with SCIM to add and remove users automatically.

Your model, your keys

Bring your own API key, choose OpenAI, Azure OpenAI or Anthropic, or run local models with Ollama.

Buyer and seller data maskedCity and category accessPayout queries on record
Explore more

Questions rarely stop
at one team.

These pages pick up where this one ends.

By industry
E-commerce & D2CFintech & PaymentsSaaS & SoftwareLogistics & Supply Chain
FAQ

Questions from
Marketplaces teams.

Still deciding? We’re happy to walk through your own data and questions.

Does Zenzo handle event-level data?

Yes. It queries analytical databases such as ClickHouse and BigQuery directly, so large tables stay where they are.

Can Zenzo reconcile seller payouts?

It runs matching queries across orders, fees, refunds and payouts, and lists the exceptions for your team.

Which payment providers connect?

Stripe, Razorpay and Cashfree connect directly.

Can city teams see only their own city?

Yes, with row-level security set per role.

Get started

Bring your Marketplaces
questions.

Connect a source, ask what your team asks every week, and check the evidence behind every answer.

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Read-only connections · Sensitive data hidden before AI sees it · 30+ connectors

Check out the plans that fit your team or organization.

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